| Primary responsibility | Facility compliance and food safety operations. | The contract and how commercial risk is allocated. | Whether the product looks, tastes, and smells the way you approved it. | Whether it keeps doing so, batch after batch, and not just on the first run. |
| Food safety & regulatory | Owns the food safety plan, environmental monitoring, safety testing, and facility licensing. | Writes the factory’s regulatory obligations and indemnities into the agreement. | — | — |
| Product specifications (Schedule A) | Follows its standard operating procedures. | Incorporates Schedule A as a binding warranty of product quality within the master agreement. | Defines measurable targets and tolerances for your product (pH, Brix, viscosity, texture, fill weight, color, packaging). | Checks finished product against the specification, so you aren’t relying only on the plant’s own report. |
| Testing & quality protocols (Schedule B) | Runs line measurements and pulls its own lab samples. | Incorporates the finished protocols into the agreement. | Sets sampling frequencies, test methods, and the QA steps required during production. | Confirms agreed sampling and test methods are actually being followed on the line. |
| Rejections & corrective action | Manages rework and scrap, and carries out corrective actions. | Drafts remedies and dispute terms for failed batches. | Defines data-based rejection criteria and corrective action steps, with responsibilities assigned. | Flags off-spec production before it ships and follows each corrective action through to closure. |
| Acceptance & payment | Supplies Certificate of Analysis (COA) data with each lot. | Drafts payment milestones and ties them directly to technical acceptance criteria. | Defines acceptance criteria and the data that must accompany each lot. | Compares the plant's reported results with my own spot checks and flags any discrepancy before a payment milestone clears. |
| Day-to-day quality issues | Handles quality issues internally and reports them as it sees fit. | Relies on the documented record if a dispute arises. | — | Acts as your point of contact with the plant on quality, keeping a documented record of results. |
| The agreement itself | Signs the master services agreement. | Drafts contract terms: liability limits, payment schedules, and IP protection. | Delivers the complete technical package (Schedules A & B) for counsel to incorporate. | — |